Norfolk Caravan Holidays Refunds & Cancellation.

a. What we offer

When you're looking forward to a holiday, it can be disappointing to have to cancel because something has happened. That's why we offer Norfolk Caravan Holiday Protection. Knowing that your holiday booking is financially protected should you fall ill or lose your job is reassuring, and Norfolk Caravan Holiday Protection allows cancellation in the event that any members of your party are unable to travel due to, redundancy, sickness, jury service or death.
Norfolk Caravan Holiday Protection is only available when you book.
Protection for each caravan holiday home costs £25.00. We can only accept payments by card or cheque.

b. Refunds

If we refund you in line with the terms above, we'll return your money in the same way you made your original payment – back to the same payment card, for example.
If you've used coupons or vouchers to pay for your holiday, we may be able to transfer them to another holiday with us. Unfortunately, we can't refund coupons or vouchers.

c. How to claim

Step 1. Call us on 07469934181 as soon as you can. Lines are open seven days a week, 9am – 9pm.
Step 2. Send written proof of why you need to cancel, such as a doctor's certificate or court notification, by recorded delivery to Norfolk Caravan Holidays. 1 Orchard drive, Potter Heigham, Norfolk. NR29 5LF, at least 48 hours before the start of your holiday.
Step 3. We'll write to you to tell you whether we're able to give you some money back – and the amount.
Step 4. We'll pay your refund to the card you used or send you a cheque.
5. Changing or cancelling your plans

a. Want to make changes?

We know that people's needs change – and we want to give you the best holiday we can. So if you decide to change your booking, we'll try our best to meet your needs. Unfortunately, what you want may cost more or may not be available. There's also a £20 admin fee for all changes.
We will always try to accommodate changes to your park or holiday dates. But if this isn't possible and you don't want to keep to your original booking, this will count as a cancellation.
Need to cancel your booking?
We always hope that you don't need to cancel your holiday booking. If you do, please call our team on 07469934181 as soon as you know so that we can offer you alternative options.
If you have our Norfolk Caravan Holiday Protection and you are cancelling for sickness, redundancy, jury service or bereavement:
Cancelling because of sickness, redundancy, jury service or death
Number of days before the start of your holiday Our refund
Two days (48 hours) or more Full refund minus a cancellation charge of £50 per holiday
Two days (47 hours, 59 minutes) or less 30% refund of your total holiday cost
If you have our Norfolk Caravan Holiday Protection and you are cancelling for any other reason:
Number of days before the start of your holiday What you'd get back
56 days or more Full refund minus your deposit and cost of Norfolk Caravan Holiday Protection . Minimum loss of £50 per holiday home 55-43 days 70% refund, minus your deposit and cost of Norfolk Caravan Holiday Protection
42-29 days 50% refund, minus your deposit and cost of Norfolk Caravan Holiday Protection
28-8 days 10% refund, minus your deposit and cost of Norfolk Caravan Holiday Protection
7 days or less No refund
If you have not taken our Norfolk Caravan Holiday Protection and you cancel your holiday, we will not issue a refund and you will need to claim back through your holiday insurance provider. However, we will always aim to provide you with as many options as we can; for example, we may be able to change the date of your holiday for an administration fee as an alternative to cancelling. Please call our team and we will discuss all possible options with you.
Choose Your Holiday Home bookings can be cancelled by calling US. By cancelling your Choose Your Holiday Home reservation, you have not necessarily cancelled your holiday. If you speak to the park, they can assist you with cancelling the reservation and/or your holiday, depending on circumstances.